Privacy policy
Shipping Policy
We know you’re excited to glow — and we don’t want to keep you waiting. All orders are processed and shipped within 2 business days of purchase from our studio in Charlotte, NC.
Standard Shipping (3–5 business days): Free for subscribers with Glow Ritual & Glow Luxe plans
Expedited Shipping available at checkout for an additional fee
We currently ship within the U.S. only
You’ll receive a tracking number via email once your order is on the way. Please note that processing times may be slightly extended during peak seasons or promotional launches — but we promise it’s worth the wait.
Glow Body Care – Privacy Policy
Last Updated: April 11, 2025
At Glow Body Care your privacy matters as much as your self-care. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our content, or purchase our products. By using our services, you agree to the terms outlined below. Glow naturally, shop confidently.
1. What Information We Collect
We collect both personal information and non-personal information to help enhance your Glow experience.
Information You Provide Directly:
Name, email address, shipping & billing address
Payment details (handled securely through third-party processors)
Account login info (if you create an account)
Messages, reviews, or feedback you leave on our site or socials
Information Collected Automatically:
IP address and browser type
Device information and usage data (cookies, site activity, etc.)
Shopping behavior, preferences, and product interactions
2. How We Use Your Information
We use your info to help you glow better and brighter every day:
To process and fulfill your orders
To provide customer service and support
To personalize your shopping experience
To send you updates, newsletters, promos & glow-worthy offers (only with your permission!)
To analyze trends and improve our site and services
3. Sharing Your Information
We respect your boundaries—Glow does not sell your personal data.
We only share your info when necessary:
With trusted service providers (shipping, payment processing, marketing tools)
To comply with legal obligations or protect our rights
All third-party partners are carefully vetted and committed to protecting your privacy.
4. Cookies & Tracking
Cookies aren’t just for dessert —we use them to:
- Keep your cart full while you browse
- Remember your preferences
- Analyze site performance and improve features
You can control or disable cookies in your browser settings at any time.
5. Your Rights
You have the right to:
Access, correct, or delete your personal data
Opt out of marketing emails at any time (we’ll miss you, but we respect your choice)
Request details about how your data is used
Email us at hello@glowbodycare.com for any data-related requests.
6. Data Security
We take your safety seriously. Our website uses secure encryption, and we partner with trusted payment gateways to protect your sensitive info.
7. Children’s Privacy
Our products are made with care for grown-up glow-getters. We do not knowingly collect data from children under 13.
8. Changes to This Policy
We may update this policy from time to time (we’ll always let you know when we do). The most recent version will always be posted here with the updated date.
9. Contact Us
Have questions, concerns, or just want to chat about your skincare glow-up?
Email us at: hello@glowbodycare.com
Live in your natural glow. Glow naturally with luxury you can feel and scents you adore.
Product & Shipping Disclaimer
At Glow Body Care & Home Scents, every jar, bottle, and bundle is handcrafted with love and care—just for you. Because we use natural ingredients with no synthetic stabilizers, some changes in texture may occur during shipping, especially in warmer or colder climates.
While we do our best to pack your goodies safely and securely, heat, cold, or extended transit times may affect the consistency of whipped butters or oils, and sometimes even the appearance of packaging. These changes won’t impact the quality, performance, or glow power of your product!
Please store your items in a cool, dry place upon arrival and give them a gentle stir (or a little love) if needed.
Thank you for supporting handcrafted, natural beauty. You’re glowing already
FAQ – Shipping & Returns
All orders are processed within 2 business days from our Charlotte, NC studio. You’ll receive a shipping confirmation email with tracking as soon as your package is on its way.
Please note that processing times may be slightly extended during peak seasons or promotional launches — but we promise it’s worth the wait.
Standard Shipping (3–5 business days) is available on all orders
Free Shipping is included for Glow Girl and Glow Girl Luxe subscribers
Expedited Shipping can be selected at checkout for an additional cost
We currently ship within the U.S. only.
Due to the nature of our handcrafted skincare products, we do not accept returns on opened or used items. However, we always want you to be happy.
If your order arrived damaged, incorrect, or incomplete, contact us at hello@butterandbuff.com within 7 days of delivery. Be sure to include your order number and photos of the issue — we’ll make it right with a replacement or store credit when applicablPlease note that processing times may be slightly extended during peak seasons or promotional launches — but we promise it’s worth the wait.e.